Last updated: October 9, 2026
In short: we use your details to deliver orders, answer messages and — only if you sign up — send our emails. Card payments are handled by our payment processor, Stripe; we never see or store your full card number. We don't sell your personal information.
1. Information we collect
Depending on how you use our website, we may collect:
- Your name and email address.
- Billing details.
- Order and transaction details, and products purchased.
- Device, browser and IP address information.
- Website usage information, including through cookies and similar technologies.
- Information you provide when you contact us or join our email list.
Card payments are processed directly by Stripe, our authorised payment service provider; we never see or store your full card number. Please do not send payment card details to us by email.
2. How we use your information
- To process payments and deliver your files.
- To send order updates.
- To respond to customer service enquiries and process refunds.
- To maintain and improve our website.
- To prevent fraud and unauthorised transactions.
- To comply with legal requirements.
- To send promotional emails where you have signed up; every email has an unsubscribe link.
3. Cookies and similar technologies
We use cookies and similar technologies to keep your cart working, remember preferences and understand how the website is used through our own first-party analytics. You can manage or disable cookies in your browser settings; disabling some cookies may affect site features such as the cart.
To understand how visitors navigate the store and diagnose errors, our first-party analytics may also collect session recordings. Typed form inputs are masked in these recordings, and session recordings are retained for up to 31 days. Recording does not include order-confirmation pages. Browser privacy controls and consent preferences may limit analytics collection.
4. How we share information
We share information only with service providers that help us run the store — e-commerce hosting, payment processing (Stripe), email delivery and analytics — and only for those purposes. We may also disclose information where reasonably necessary to comply with the law, respond to lawful requests, prevent fraud, enforce our policies or protect our legal rights. We do not sell or rent your personal information, and we do not share it for cross-context behavioural advertising.
5. Data retention
We keep personal information only as long as reasonably necessary for the purposes above: order records for as long as tax and accounting laws require (generally up to 7 years), email-list sign-ups until you unsubscribe, and messages for up to 2 years.
6. Data security
The website is served over HTTPS and access to customer data is restricted. No website, transmission or storage system can be guaranteed to be completely secure.
7. Your privacy rights
Depending on where you live, you may have the right to access, correct or delete your personal information, and to opt out of marketing emails. To make a request, email [email protected]; we respond within 30 days and won't treat you differently for exercising your rights.
California residents: under the CCPA/CPRA you have the right to know what personal information we collect and how we use it, to request deletion or correction, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined.
8. Children's privacy
Our website is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.
9. International visitors
We are based in the United States, and information is processed and stored there.
10. Changes to this policy
We may update this policy from time to time. The current version is always posted on this page with its “Last updated” date.
Contact Information
Gift Libraries Based in the United States Email: [email protected] Customer Support Hours Monday – Friday: 9:00 AM – 5:00 PM Central Time (CT)Saturday – Sunday: Closed
U.S. Federal Holidays: Closed Messages received outside support hours are answered on the next business day.